We are evaluating and testing phone system solutions and we have it narrowed down to Office 365 Skype for Business/Teams and Ministry Business Solutions Hosted Phone Solution.
We like aspects of integrating with Office 365, but I’ve heard both good and bad when it comes with Office 365 Voice Solutions. Is anyone out there using it and if so, what is your take on the solution? If you were once using it and left the solution, why?
We have been using Ministry Business Solutions Hosted Phone solution since July 2018 at our Paragould Campus (because the provider at our main campus in Jonesboro cannot have services in Paragould) and have been happy with it. I wish they had a better (easier) interface for me to have more control over being able to change things myself rather than having to contact them when it comes to setting up speed dials, name changes, etc. They have provided me ways to do this myself rather than opening up a ticket for these types of things that I’m used to being able to do on my own. Other than that issue, their solution has been rock solid and is extremely economical and their support has been great (although it is pay as you go, which is probably why the monthly cost of the solution is so economical). It’s also a plus that there are no contracts.
Our contract is up at our main campus with our current provider and we are wanting to move to a solution that is economical, yet gives us expanded functionality of a mobile app for our cell phones, soft phones, and traditional desk phones. We would also like presence functionality, if possible, in conjunction with our Office 365 solution.
Thanks in advance for your feedback as we finalize our decision for this solution.