I’m struggling to find a good piece of web-based software that does a few things in the same platform:
- Knowledge Base of Categorized Articles that help staff and volunteers find information on church procedures, policies and training videos.
- Can assign groups of training articles (maybe with questions) to certain new employees or volunteers for on-boarding, or reoccurring training to current volunteers and staff.
- Easily searchable.
- Able to limit access to certain articles based on group membership (staff-only, administrative-staff-only, etc)
- Not a ton of $$$$, lots of assigned users (over 500 probably if we include ALL volunteers)
I’ve found great church-centered training platforms; great classroom-style learning management systems, decent knowledgebase wiki-styled platforms.
But I want our training and procedures to be in the same arena:
If I make a video on how a staff member should use a Square Credit Card machine, I want to be able to assign that article for someone to look at AND make it searchable internally to our staff on a knowledgebase(for when they’ve forgotten how to do stuff 2 months after ‘training’).
Here are some sites I’ve evaluated:
-zendesk: expensive, no assigned tasks or questions
-trainedup.church: no searchable index
-ministrygrid: no group-based limiting access to articles; only titles are searchable; expensive
-litmos: class-based only. no support knowledgebase
-atlassian confluence: expensive; no assigned tasks or questions.
Any suggestions from the wise council?