IT Support Tech

JOB DESCRIPTION Summary/Objective

Grip the plow and give honor to Jesus by serving our staff in such an efficient and timely manner, that they too are enabled to do the job God has called them to do. Being willing and desirous of catching the wind of change as technology evolves.

Essential Functions

· interact with technical and non-technical users in an understandable and concise manner while solving technical issues

· Solve both hardware and software related issues

· Service a variety of computer hardware, diagnosing, repairing, rebuilding, and repairing Macs and PCs, laptops, monitors, and other IT equipment

· Interact with ticket submitters regularly and effectively

· Image and set up new computers

· Administer Mosyle to manage Mac computer environment

· Administer Intune & AutoPilot to manage Windows computer environment

· Handle multiple tasks to prioritize needs and expedite tasks upon request

· Participate in onsite on-call rotation Thursday 5:30-7:30, Sunday 7:30 – 12:30 every 7 weeks

· Occasional travel between campuses to handle IT issues and projects

Essential Competencies
· 2 years of computer technician experience

· Currently hold a CompTIA A+ certification

· Knowledge of Windows and Mac support

· Function well in a team environment

· Must be personable, with great communication skills

· Self-starter with excellent problem-solving skills

· Multitasker with a strong technical skill set, positive attitude

· Detail oriented and organized

· Ability to lift computer and network equipment as needed

Required Education, Experience, and Membership
· Engaged member of Southeast Christian Church (or willing to become one) who supports our Statement of Faith, submits to the leadership established by the church, and lives out our church Mantra in tangible ways.