Issues with Office 365 Portal Today


(Andy Baker) #1

Anyone else experiencing issues logging into the Office 365 Portal today. I can login to email, but anything other 0365 App I receive this error.

Our services aren’t available right now

We’re working to restore all services as soon as possible. Please check back soon.

Ref A: EE90522224C9460E82958B6C5343042F Ref B: SN1EDGE0717 Ref C: 2018-09-04T14:52:15Z


(Alex Conner) #2

Yes; there’s a major outage in the Azure network. The most heavily affected users are going to be near the Central South region.


(Andy Baker) #3

Thanks for the response Alex.


(Hugh Norman) #4

Having similar issue logging into a third party service that is tied to Azure AD logins. Thanks @codatory for the info.


(Robert Larson) #5

https://twitter.com/Office365Status

Check here for updates as well


(Alex Conner) #6

https://status.office365.com
ID: MO147606

Title: Unable to access Office365 services

User Impact: Users may be unable to access or use some features within the Office 365 service.

More info: Users who are able to access the service may experience the following behavior:
Exchange – Some users may be unable to access Outlook on the web. Email access through other protocols may be unaffected.
Power BI – Users may receive ‘Server unavailable’ error or may be unable to log in.
SharePoint – Users may experience latency and stale search results. Further details on SharePoint mitigation can be found under the SI# SP147560.
Microsoft Teams – Users may be unable to access Office documents within Teams.
Intune – Affected users may be unable access the Intune portal or other functionality.

Current status: We’re continuing to connect the affected services to an alternate infrastructure, while remediating the underlying issue within the datacenter.

Scope of impact: This issue could potentially affect any of your users who are hosted out of the San Antonio data center. Impact is specific to a subset of users who are served through the affected infrastructure.

Start time: Tuesday, September 4, 2018, at 9:09 AM UTC

Preliminary root cause: A data center issue caused a subset of the Office 365 service to become degraded.

Next update by: Tuesday, September 4, 2018, at 4:30 PM UTC


(Alex Conner) #7

Current status: We’re continuing to recover the impacted network components within the affected data center while we work to move dependent services to alternate, healthy infrastructure.

Scope of impact: This issue could potentially affect any of your users who are hosted out of the San Antonio data center. Impact is specific to a subset of users who are served through the affected infrastructure.

Start time: Tuesday, September 4, 2018, at 9:09 AM UTC

Preliminary root cause: Extreme weather in the San Antonio area caused a data center issue, which has affected multiple Office 365 services.

Next update by: Tuesday, September 4, 2018, at 6:00 PM UTC


(Hawk) #8

Here is a link to an article about the outage, it is affecting users in other data centers across the US and Canada, especially if you are using a third party that is dependent on Azure services


(Alex Conner) #9

I’ve confirmed with a few folks if you’re experiencing the issue trying from a different network or VPN connection to another region probably will get you around the issue.


(Alex Conner) #10

Microsoft has released an RCA for the indecent (thanks @tracep)


(Andy Baker) #11

Thanks for this breakdown Alex. I appreciate the follow up.