We are a telecommuncations consulting firm and Church IT Network Partner. I am working with a client who uses Rock RMS. We are trying to help them evaluate hosted voice / UCAAS solutions. They currently have a Lumen phone system and use a third party to integrate their solution with Rock RMS. It’s not meeting their needs. They would like to implement a new UCAAS solution.
I am seeking information about UCAAS solutions that are already integrated with Rock RMS and hoping that there is a solution that will allow our client to dial out of their UCAAS solution and the activity will be logged in Rock. One example is that they have groups, sometimes of over 2,000 members. They would like to be able to send a text to all the members of the group from their UCAAS solution using their DID. They would like that communication to map over and be logged into Rock RMS activity history.
Does anyone know of a solution that already has this type of integration? Has anyone done something similar with Rock and a UCAAS solution?