We’ve hit the point where having a ticketing system both for IT requests and Facilities request is very necessary. We have about 55 people on staff with 1.5 IT guys and a facilities crew of about 8. I don’t have IT developer resources.
We migrated to Office 365 in Sept last year so an ideal solution would be on that platform but I’m interested to hear from you all. What ticketing system do you use and what do you like and dislike about it?