I have a staff person who is collaborating with people who are not on staff. She’s been sharing O365 SharePoint documents and folders successfully for a long time. She successfully shared a particular document with someone but suddenly the person she shared with is getting the following error:
“That didn’t work. We’re sorry, but email@example.com can’t be found in the sharepoint.com directory”
The solution has been to re-share the document. she has editing perms. Couple of questions:
How can i track down what happened to her account?
- Does O365 actually create a user account when a document/folder has been shared?
- What happened to her account?
- Not sure if this is related but I see external user accounts being created and not sure how they get created. they are in the form: username_hotmail.com#EXTfirstname.lastname@example.org