We are planning for various tech upgrades for our smaller church (one location, couple of hundred members, ~175 ppl attending on our “typical” Sunday morning service), and one of those things would be to look at upgrading our EOL ~10y.o. on-prem phone system. The vendor (“Vodavi”) is no longer in business (was bought out by another vendor) and our VAR (a local co. that has been working with us for >10 years) said that they can no longer get parts for the system we have, and in fact don’t sell that vendor’s systems any longer. They have pitched us a quote for a “cloud PBX” system (Intermedia Unite) that would add an approx $250/mo subscription fee to our monthly expenses, as well as the one-time conversion fees. This is based on a 7-seat (user/phone) system.
We currently get our phone line service thru Comcast Business, and they too have a “cloud PBX” offering, Business VoiceEdge, that I’m getting pricing on. I recently found out (I’m a new IT volunteer at my church, still figuring out the “lay of the land”, but have been doing IT Ops for over 30 years) that they already have the lowest level of Comcast Business voice service, “Voice Mobility”, with four lines, that we only use to feed into our on-prem phone system (i.e., not using any of the “Mobility” services.) It seems to me that going to a hosted solution would be better than getting into another on-prem hardware system, and wondered who else I should be looking at, if anyone. I’m mainly a networking/sysadmin guy, and even though I’ve managed corporate phone systems in the past, I’m certainly no voice expert.
Thanks for any helpful suggestions you all could provide!