We recently migrated from Skype for Business on-prem to Teams Phone System. I’m looking for either a product or native configuration to support an “on-call” type feature. Here is a description of what we had in our on-prem system:
“Pastor on Call”
We have a weekly rotation of staff pastors who are “on-call” for off-hours calls from our attendees. Our Life Help team owns this and is able to set who the on-call person is using a web page powered by this software: https://gallery.technet.microsoft.com/Mobile-On-Duty-Free-7c42b3ff
All the software does is configure the forward destination for a SfB user. Said software doesn’t work with Teams. I’m able to achieve the functionality manually by logging in as a Teams user and setting it to forward. I can set that Teams user as an Auto Attendant option or as a call timeout destination for a Call Queue. However, this is not a good experience for our Life Help team. I don’t want them to have to completely sign out of Teams to sign in to this account and then go back, or to need to use an alternate browser or a private browsing mode to Teams on web.
I’ve thought about setting the pastor’s Teams user as the Auto Attendant and Call Queue destination rather than forwarding to their cell phone. However, I need to delegate this configuration to a team of people who really should not be configuring either of those things. Bonus points for a solution that can do this automatically based off of a calendar.