How have you been able to justify hiring an additional employee for those of you that aren’t supervised by a technical person? I’ve been trying for years to ask for additional help with no luck. My guess is that they just don’t understand the magnitude of my responsibilities in addition to me not being able to effectively relay what my needs are in a way they understand.
We have a large campus of 11 buildings connected via fiber, a second campus that I don’t have much involvement with since we don’t own the building, and a warehouse with minimal needs. We run a school with 700+ students and 200+ of those are upperclassmen with wireless devices on the network. The school has a help desk person that installs and troubleshoots their PCs, but that’s the extent of it. So by myself I have to centrally manage around 350 desktops/laptops, ~15 VM servers, 2 host VMware cluster, backup/utility server, 3 SANs and 1 NAS, 3 NVRs with 200+ IP cams on main campus and 1 NVR with 2 cams at the warehouse, firewalls at main location and warehouse, wireless controller with 45 APs, ~40 switches, hosted phone system with 200 devices, all your typical services (spam filter, content filter, O365, etc.), plus all user issues for the church side which is around 75 users.
I’ve always stressed that I just don’t have the time to properly manage and train people in software, which I think could be a huge addition. Weeks like this past week just makes me wish for an extra set of hands as I spent all week solving user issues and only addressed an infrastructure need once. I know everyone here can understand that’s a lot to do for one person, but how do I convince my superiors of that? PLEASE HELP!