How Many IT Folks Do You Have On Staff...And What Is the Scope Of Responsibility?

Technology General
41

Thanks. I’ll take updates any time!

42

Mark - I agree. I’m slowly working on building a more comprehensive survey that would provide better insights…as far as a larger audience, maybe a church IT conference would be a place to gather a larger response? :wink:

43

1 - Tulsa, OK
2 - 5 campuses
3 - 7000
7 - 1, IT Director

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44
  1. Upstate South Carolina (mostly in Greenville county)
  2. 9 campuses, 7 with permanent facilities Our main campus has 4 buildings and houses most of our employees on a daily basis.
  3. 7,500-8000
  4. 1 FT (Me as the IT director, planning on hiring PT soon)

We do have outside database support for our CHMS so I don’t have to do anything with that.
We have a Communications team that handles our website and AV team that handles worship areas.

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45

I feel like my answers might tilt the averages a bit.

  1. Where is your church located (state is fine)?
    Apex, NC
  2. How many campuses do you have?
    1.5 (our other campus is just a weekend church with an attendance of about 10 per Sunday; there’s no services provided to the site, and I doubt it counts for the purposes of this survey)
  3. What is your current average weekly attendance?
    400 (yay, smallest to far)
  4. How many full-time IT staff do you have? What positions?
    0

Our network is maintained by volunteers. Currently, there’s 3 main individuals involved, all are trustees. I manage Office 365, Azure, and most of the server/networking equipment on site. Another individual does most of the end user support, but he knows only enough to tackle common issues, so I get called a lot. The final guy does all the web stuff, including sermon uploads. We’re roping in a 4th for some project stuff, but he doesn’t actively support the network. Our annual IT budget is $3000, and I often feel like we’re in over our head.

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46

We are currently growing, but here is a snapshot of this point in time:

1 - Knoxville, TN
2 - 3 Campuses
3 - 3,500 average among all campuses
4 - 2 full time, 1 part time (IT Director, DB Admin, part time webdev

We will be adding an additional campus and additional IT Helpdesk staff member in 2018.

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47

We currently have:

  1. Atlanta, GA
  2. 3 Locations (2-Atlanta, 1-DC)
  3. 10,000 average among all locations
  4. All full-time: 1 - IT Director, 1 - IT Manager, 2 Developers, 1 - Project Coordinator, and 1 - Client Services/Infrastructure Support)

I believe one of the most important stats that is not being collected is the number of staff that are supported. We have about 130 for all locations.

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48

Larry - Am I reading that right? 5 campuses and 7000 attendees with 1 FT IT staff?

49

Mike - Can I ask how many in Communications on web?

Do AVL handle computers within worship areas?

50

Mark - I agree, # of staff is key, I’ve added your number as a starting point.

51

Sorry for all the individual responses, probably should have collapsed them all into one…oops. Maybe next time.

Thanks to everyone who provided additional stats. Here are the latest results based on these additions:

  • Submissions: 35

Congregation Size
Median: 4000 // 4000 // 3900 // 3800 // 3650 // 5000
Average: 5793 // 5916 // 5648 // 5526 // 5536 // 6883

Number of Campuses
Median: 3 // 3 // 3 // 2.5 // 3
Average: 3.3 // 3.2 // 3.2 // 3.3 // 3.3 // 4

IT Systems Staff
Median: 2 // 2 // 2 // 2 // 2 // 2.5
Average: 2.1 // 2.1 // 2.3 // 2.3 // 2.2 // 2.36

IT Systems Staff PT
Median: 0 // 0 // 0 // 0 // 0 // 1
Average: 0.2 // 0.3 // 0.3 // 0.3 // 0.4 // 0.7

Web / Developer FT Staff
Median: 0.3 // 0 // 0 // 0 // 0 // 1
Average: 0.3 // 0.3 // 0.3 // 0.4 // 0.5 // 2

Web / Developer PT Staff
Median: 0
Average: 0

Combined IT FT Staff
Median: 2 // 2 // 2 // 2 // 2 // 2.5
Average: 2.4 // 2.4 // 2.6 // 2.7 // 2.7 // 3

Combined IT PT Staff
Median: 0 // 0 // 0 // 0 // 0 // 1
Average: 2.4 // 2.4 // 2.6 // 2.7 // 2.7 // 3

Submissions by State:

  • New Jersey: 1
  • Ohio: 1
  • California: 5
  • George: 2
  • Illinois: 4
  • New Mexico: 1
  • Arkansas: 2
  • Kansas: 2
  • Mississippi: 1
  • Tennessee: 2
  • Texas: 4
  • Virginia: 1
  • Indiana: 2
  • Iowa: 1
  • North Carolina: 3
  • Pennsylvania: 1
  • Oklahoma: 1
  • South Carolina: 1

Comments
Numbers have stayed relatively stable even as numbers of campuses increase.

I agree with various commenters throughout who have noted deficiencies in this survey, I’m considering creating a new survey from the ground up. Here is what I’m thinking thus far. What are your thoughts? What would be your level of interest in providing these answers to me in person at the CITN conference this upcoming week?

  1. Church Name
  2. Church State
  3. Number of Physical Campuses
  4. How many full-time IT systems staff do you have?
  5. How many part-time IT systems staff do you have?
  6. How many full-time development (including web) staff do you have?
  7. How many part-time development (including web) staff do you have?
  8. What are the positions of your staff members?
  9. What is your current average weekly attendance?
  10. How many FT/PT staff do you provide services to?
  11. How many AVL staff do you have?
  12. What is the annual budget for your church?
  13. What is the annual budget of your church for IT only?
  14. How many IT volunteers do you have?
  15. How many (permanent) buildings do you have?
  16. How many mobile campuses do you have?
  17. What do you outsource?
  18. Number of services/groups/etc. requiring IT services/week?

Did I miss anything? Are there some that you think are redundant or low value? That you would be unwilling to answer? (I’m trying to keep it as short as possible while also gathering enough information to make it worthwhile)

Any suggestions / criticisms are welcome.

Thanks!

52

I would love to see the results of that survey in the scope you’re asking about. Definitely willing to add my answers this next week.

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53

So, discussions at CITN made me think a bit differently about the data. Check out these scatter charts:

This first one shows the number of full-time employees (IT and Web) in relationship to the average weekly attendance.

Correlation%20of%20AWA%2C%20Total%20FT

This second one shows the number of full-time employees (IT and Web) in relationship to the number of campuses.
%20Campuses

Enjoy! :slight_smile:
Dave

54

I feel like it might be more helpful to see this in the context of the number of staff rather than attendance. Because context is different across the entirety of all our churches I bet that context can change things a ton. You’ll probably find a better trend.

55
  1. Wichita, KS
  2. 3 locations, 1 online
  3. about 4000
  4. 1 FT Director, 1 PT Support Tech