Could be the firewall. Firewalls are often set to block proxy servers, which Covenant Eyes acts as. We had to put in a firewall rule to whitelist Covenant Eyes proxy. The company can give you the server addresses to allow.
CE has some great new functionality allowed them by forcing the VPN connection. That is great for the average user, but there are instances where it doesn’t work. When it doesn’t work, they have a way of disabling the VPN. You still get reporting through the CE Browser, but not the other tracking of all traffic for all apps.
James, sorry I am just seeing this question. But, yeah, if you call CE support they can disable the VPN requirement on their iOS mobile browser (I assume it’s the same on other platforms, but I don’t know for sure). Like I said, this makes it not track ALL traffic, but it does still track traffic in the CE browser app.