Chargebacks for service/support

We have a campus/regional model in which we/IT chargeback the regional campuses for monthly costs that include licensing that are associated with their users/equipment and also a formula that encompases a “support cost(a formula that includes the salary of our technicians x the number of staff at their campus)”. Wondering if other folks have a similar model, and want to compare notes on how you’re calculating the “per person support” cost…or if you have other methods of calculating the support that you chargeback to your regional campuses.

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Try to do a per user cost that is all inclusive of software, support, and has some margin for overhead. Per user is predictable, easy to budget, and it isn’t fun to have to go explain a lot of nickle and dime expenses to ministry leaders so just wrap it all up in a per user package if you can.