First, what I know about certificates is…well…nonexistent if I’m being honest. I’m hoping one of you knows enough to point us in the right direction.
The desktop version of PDS Church Office won’t connect to the PDS’s middleware for one of our parishes because the parish is getting the following error when they try to connect.
“We are unable to make a connection to the server. Please check these settings. The error reported is: The certificate authority is invalid or incorrect.”
PDS has determined the error is at the parish.
Their network guy is not a professional. He is a volunteer. I think he’s done something to tighten up security or limit access (because he is famous for that) but now doesn’t know what he’s done.
Can anyone suggest a couple of things he can try…or point us in some sort of direction.
I told them to call a network professional but in the past he has barred professionals from making any changes. (That is a topic for another post.)
I want to blame the router but don’t know if my instincts are right. They use ESET a/v but so do 50 other parishes and none of them are reporting the same error.